“What the Tech?!” is my home-based, technology contract business. Like my motto says, What the Tech?! is all about “Everyday help for everyday users.” My focus has been primarily on individuals and small business in the central Maine area. I am now venturing out into contracting to remote businesses online as well.
What is my Experience?
I began working in the Information Technology field as 1 of 2 people creating and maintaining a windows network for a retailer with 7 separate locations and 150+ users in 1998. I was responsible for a vast array of IT work from application testing, technical writing, and training, to software and hardware installation and configuration.
I have found in my career that what I enjoy most is the liaison portion of the work. I have since chosen to "retire" from the retail IT world and venture into IT contract work on my own. Many small businesses and individuals have since counted on my assistance in various areas of technology.
I feel that cooperation is important between an end user and their IT service provider to ensure understanding so that the user can receive maximum benefit from technology.
What are my Hours, Turnaround, and Fees?
Contracting from a home-based business allows me to have quite a bit of flexibility. Hours and turnaround are determined on a case by case basis. I do tend to prioritize jobs based on importance to the customer or end user. If there is a significant problem that cannot wait, then that problem will take precedence over a user that needs something but is in no hurry.
Generally charges for services are $25/hour. If I am needed at a specific "off" time (weekends, late nights, holidays, on call) an associated fee of 15% of the total charges incurred for that job will be added. Expenses may fluctuate depending upon the extent and difficulty of a project. I offer
I am happy to provide you with a quote for a specific request. Simply send your request to me via email.
~Shannon (owner/operator What the Tech?!)